Frequently Asked Questions
Everything you need to know about shopping with LH Home.
What is the standard shipping timeframe for furniture items?
Most furniture and large decor items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging and condition. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.
Do you offer White Glove Delivery for heavy furniture?
Yes, LH Home offers White Glove Delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.
How do I care for my LH Home wooden furniture?
To maintain the beauty of your wood pieces, we recommend dusting regularly with a soft, dry cloth. Avoid direct sunlight and harsh chemicals. Use coasters and placemats to protect the finish from heat and moisture.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos of the item and the packaging, then contact our customer support team within 48 hours so we can arrange a replacement or refund.